Global Harness Systems, Inc.
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Customer Service
The CSR was prompt in responding to your requests.
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The CSR was courteous.
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Communication with CSR was clear and concise.
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The CSR personnel were courteous and helpful.
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The CSR personnel took time to explain their actions.
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The CSR personnel were professional in dealing with your questions
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Overall I was satisfied with CSR service.
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Product Delivery
Our products are delivered on time as per your requested date.
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The lead time on your orders are sufficient for on time delivery
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The product met your companies specifications
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The parts you ordered were shipped complete as per your instructions
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The correct freight carrier was used for your shipment
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The packaging used on your product looked professional and was delivered in good condition
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Overall I was satisfied with the delivery of my product.
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Engineering
Engineering department communicated any product problems in a timely fashion
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Engineering processed Revision Changes within your required timeframe.
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Engineering questions were clear, concise, and presented questions in a professional manner.
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Your quotations have been returned within your specified lead-time.
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Engineering responded to your questions within a reasonable period of time.
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Engineering was able to resolve any issues brought to their attention
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