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Strongly Disagree=1
Disagree=2
Agree=3
Strongly Agree=4
Customer Service
The CSR was prompt in responding to your requests. 1 2 3 4
The CSR was courteous. 1 2 3 4
Communication with CSR was clear and concise. 1 2 3 4
The CSR personnel were courteous and helpful. 1 2 3 4
The CSR personnel took time to explain their actions. 1 2 3 4
The CSR personnel were professional in dealing with your questions. 1 2 3 4
Overall I was satisfied with CSR service. 1 2 3 4
 
Product Delivery
Our products are delivered on time as per your requested date. 1 2 3 4
The lead time on your orders are sufficient for on time delivery. 1 2 3 4
The product met your companies specifications. 1 2 3 4
The parts you ordered were shipped complete as per your instructions. 1 2 3 4
The correct freight carrier was used for your shipment. 1 2 3 4
The packaging used on your product looked professional and was delivered in good condition. 1 2 3 4
Overall I was satisfied with the delivery of my product. 1 2 3 4
 
Engineering
Engineering department communicated any product problems in a timely fashion. 1 2 3 4
Engineering processed Revision Changes within your required timeframe. 1 2 3 4
Engineering questions were clear, concise, and presented questions in a professional manner. 1 2 3 4
Your quotations have been returned within your specified lead-time. 1 2 3 4
Engineering responded to your questions within a reasonable period of time. 1 2 3 4
Engineering was able to resolve any issues brought to their attention. 1 2 3 4
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