Customer Survey

Name:

E-mail:

Phone:

Company:
Strongly Disagree=1
Disagree=2
Agree=3
Strongly Agree=4
To better serve our customers, for any score of 2 or below, please fill out the comments section below with specific detail so that we may better understand your needs.
Customer Service

The CSR was prompt in responding to your requests.

 1 2 3 4

The CSR was courteous.

 1 2 3 4

Communication with CSR was clear and concise.

 1 2 3 4

The CSR personnel were courteous and helpful.

 1 2 3 4

The CSR personnel took time to explain their actions.

 1 2 3 4

The CSR personnel were professional in dealing with your questions.

 1 2 3 4

Overall I was satisfied with CSR service.

 1 2 3 4

 

Product Delivery

Our products are delivered on time as per your requested date.

 1 2 3 4

The lead time on your orders are sufficient for on time delivery.

 1 2 3 4

The product met your companies specifications.

 1 2 3 4

The parts you ordered were shipped complete as per your instructions.

 1 2 3 4

The correct freight carrier was used for your shipment.

 1 2 3 4

The packaging used on your product looked professional and was delivered in good condition.

 1 2 3 4

Overall I was satisfied with the delivery of my product.

 1 2 3 4

 

Engineering

Engineering department communicated any product problems in a timely fashion.

 1 2 3 4

Engineering processed Revision Changes within your required timeframe.

 1 2 3 4

Engineering questions were clear, concise, and presented questions in a professional manner.

 1 2 3 4

Your quotations have been returned within your specified lead-time.

 1 2 3 4

Engineering responded to your questions within a reasonable period of time.

 1 2 3 4

Engineering was able to resolve any issues brought to their attention.

 1 2 3 4

Comments:

To better serve our customers, for any score of 2 or below, please fill out the comments section below with specific detail so that we may better understand your needs.

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